Refund & Cancellation Policy
Please read these terms before making any payment to APLICA.
Consultation charges
Consultation charges cover professional time, review and advisory work. Once the consultation has been delivered, the fee is non-refundable.
No guarantee of approval
Payment of any consultation, documentation or assistance fee does not guarantee loan approval, sanction, disbursement, subsidy approval or investment. Rejection by a lender, authority or investor is not a ground for refund.
Cancellation before service delivery
If you cancel before the consultation has taken place and before any documentation work has commenced, you may request a refund. Approved refunds are processed to the original payment method, typically within 7 to 10 working days.
Rescheduling appointments
Appointments may be rescheduled once, free of charge, subject to slot availability, if requested at least 4 hours before the scheduled slot.
Post-sanction assistance fees
Any success or processing assistance fee applicable after sanction is disclosed and accepted by you in writing before that service is undertaken. Such fees are payable for work performed and are non-refundable once the corresponding service has been delivered.
How to request a refund
Send your refund request with your order reference and reason via WhatsApp or to our office. Each request is reviewed and a decision is communicated to you in writing.